sigmahairstudio.uk provides professional services including haircuts, styling, coloring, hair treatments, and personalized hair care. These terms outline the details regarding online appointment booking via the website, including appointment information, confirmation notifications, and scheduling for service delivery.

As our core business consists of in-person hair services, this website does not offer downloadable software, files, online courses, or other digital products. Therefore, references to “digital delivery” in these terms refer primarily to appointment confirmations, electronic notifications, and the transmission of digital information related to service bookings.

  1. Online Appointment Submission
    Customers may submit requests for hair services via the website.
    Upon submission, the system may immediately display a notification indicating that the request has been successfully submitted.
    Generally, appointment requests are processed within 24 hours of submission.
    Submission of a request does not constitute final confirmation of the service time; the specific appointment time is subject to the confirmation details we provide.
  2. Appointment Confirmation Timing
    Under normal circumstances, we process appointment requests within 24 hours of receipt.
    Confirmations may be sent via email, telephone, or other contact methods provided by the customer.
    If a customer does not receive a confirmation within 24 hours of submission, we recommend contacting us promptly to verify the appointment status.
    Processing times may be extended during weekends, public holidays, periods of system maintenance, or other exceptional circumstances.
  3. Electronic Appointment Information
    Following confirmation, customers may receive electronic notifications containing the following information:
    Appointment date
    Appointment time
    Selected services
    Service-related details
    Information regarding rescheduling or cancellation
    Other important notices concerning service delivery
    Customers should regularly check their provided email address or other contact channels to ensure receipt of appointment-related information.
  4. Service Delivery Timing
    Hair services are typically performed in-person at the agreed-upon date and time following confirmation.
    The duration required for different services may vary. For example:
    Haircut services: Typically 30–60 minutes
    Hair design and styling: Typically 30–90 minutes
    Hair coloring services: Typically 1.5–4 hours
    Hair treatments: Typically 30–120 minutes
    Comprehensive or complex styling services: May require 2–5 hours or longer
    The times listed above are general estimates; actual service duration may vary based on hair length, volume, texture, base color, service complexity, and specific client requirements.
  5. Hair Coloring and Complex Services
    For hair coloring, color correction, complex styling, or other services requiring extended processing time, the actual duration may be adjusted based on the current condition of the hair.
    If staff determine prior to the service that the original plan requires adjustment, we may modify the service scope and estimated completion time after consulting with the client.
    Services requiring multiple steps may necessitate additional time or follow-up appointments.
  6. Appointment Changes
    Clients wishing to change their appointment date or time should contact us as soon as possible.
    We will make every effort to schedule a new appointment time based on current availability.
    The ability to reschedule depends on the specific service required, operating hours, and available time slots.
  7. Delays
    Under normal circumstances, we provide services at the confirmed appointment time.
    However, due to extended service times for previous clients, equipment issues, special service requirements, or other unforeseen circumstances, the actual start time may experience a reasonable delay.
    If a significant delay is anticipated, we will notify the client as early as possible.
  8. Late Arrivals
    Clients should arrive at the time specified in the appointment confirmation.
    Late arrival may reduce the time available for the actual service.
    In cases of significant lateness, we may need to shorten the service, reschedule the appointment, or handle the situation according to our applicable appointment policies.
    Please contact us as soon as possible if you are unable to arrive on time.
  9. Service Completion
    Services are typically completed at the agreed-upon physical location.
    Upon completion, clients may discuss follow-up care recommendations and daily hair maintenance routines with the staff.
    We may provide specific care advice for services such as hair coloring, treatments, or other procedures requiring ongoing maintenance.
  10. Delays in Digital Notifications
    Appointment confirmations, reminders, and other electronic notifications may be affected by internet connectivity, email service providers, communication systems, or third-party technical services.
    Consequently, we cannot guarantee the immediate delivery of all electronic notifications.
    If a customer does not receive an appointment confirmation or other important notification within a reasonable timeframe, they should proactively contact us to verify the relevant details rather than relying solely on automated electronic notifications.
  11. Payment and Digital Delivery
    Payments made by customers via the website are one-time transactions for the relevant hair services and do not result in recurring payments or automatic renewals.
    Upon successful payment, we will process the service in accordance with the appointment procedure.
    The payment itself does not constitute the delivery of a digital product, as Sigma Hair Studio Ltd does not sell downloadable digital products.
    The actual service will be performed in person at the agreed-upon date and time, as confirmed by both parties.
  12. Exceptional Circumstances
    If the service cannot be performed as scheduled due to extreme weather, public events, equipment failure, staff unavailability, government measures, or other circumstances beyond our reasonable control, we will notify the customer as soon as possible. Where appropriate, we will consult with the customer to arrange a new appointment date and time.