sigmahairstudio.uk is dedicated to providing professional haircutting, styling, coloring, hair treatment, and personalized hair care services. This refund policy outlines the rules and processing times applicable to the booking, payment, and cancellation of our services.
As our services are appointment-based and provided in-person, refund eligibility depends on the timing of the cancellation, whether the service has already commenced, and the specific circumstances.

  1. Refund Principles
    We process refund requests in accordance with applicable UK consumer laws and this refund policy.
    For services not yet rendered, if a customer cancels within the required timeframe and meets the eligibility criteria, we will generally issue a refund via the original payment method.
    Full refunds are generally not applicable to services that have already been completed or have already commenced, unless otherwise required by law or agreed upon through a mutually acceptable solution.
  2. Appointment Cancellation
    If a customer is unable to attend their scheduled appointment, they should contact us as soon as possible to cancel or reschedule.
    We recommend submitting cancellation requests at least 24 hours prior to the scheduled appointment time.
    For appointments cancelled in accordance with these requirements, we can generally arrange a refund or handle the funds as mutually agreed.
    Late cancellations made within 24 hours of the appointment time may affect refund eligibility.
  3. Failure to Cancel or No-Show
    If a customer fails to cancel in advance and does not arrive for their appointment, a full refund may not be available.
    The specific handling of such cases will depend on the type of service booked, the timing of the cancellation, and the actual circumstances.
    If a customer cannot attend due to an emergency, we recommend contacting us immediately to explain the situation; we will handle the matter reasonably based on the specific circumstances.
  4. Refunds After Service Has Commenced
    Once a service has commenced, customers generally do not have the right to claim a full refund based on a change of personal preference.
    If a customer believes there is a significant issue with the service, they should contact us as soon as the issue is discovered and provide details regarding the situation.
    We will assess the situation and, where appropriate, offer service adjustments, partial refunds, or other reasonable solutions.
  5. Failure to Provide Service
    If a confirmed service cannot be provided as scheduled due to reasons attributable to Sigma Hair Studio Ltd, we will consult with the customer to reschedule the appointment. If the customer does not wish to reschedule and meets the refund criteria, we can process a refund for the relevant services that were not rendered.
  6. Duplicate Payments
    If a customer makes a duplicate payment for the same service due to technical issues or other reasons, please contact us promptly.
    Upon verifying the duplicate payment, we typically process eligible refunds within 3 business days.
    The actual time it takes for the refund to be credited depends on the customer’s payment method and the processing speed of the relevant financial institutions.
  7. Refund Requests
    When requesting a refund, customers may need to provide the following information:
    Customer name
    Appointment details
    Appointment date and time
    Payment-related information
    Reason for the refund
    Other necessary documentation related to the appointment or payment
    To protect customer accounts and payment security, we may need to verify appointment and transaction details before processing the refund.
  8. Refund Review Time
    Upon receipt of a complete refund request and all necessary information, we typically review the application within 3 business days.
    If the request involves complex circumstances, third-party payment providers, or requires further verification, the processing time may be extended.
    We will contact the customer as soon as possible if additional information is required.
  9. Refund Processing Time
    Once a refund request is approved, we typically initiate the refund within 3–5 business days.
    Refunds will be issued to the customer’s original payment method whenever possible.
    Once we have processed the refund, customers typically receive the funds within 3–10 business days; the exact timing depends on the payment service provider, bank, or card issuer.
    Therefore, the total time from submission of the request to the funds appearing in the account is generally estimated at 6–15 business days, though special cases may take longer.
  10. Delays Caused by Banks and Payment Providers
    If the refund has been processed but the funds do not appear immediately in the customer’s account, this may be due to processing times at the bank, credit card company, or third-party payment provider.
    We have no direct control over the processing speeds of third-party financial institutions.
    If we have confirmed the refund was successful but the customer has not received it after 10 business days, we recommend contacting us for verification.
    If necessary, we can provide refund processing records or transaction details to assist the customer in inquiring with their bank or payment provider.
  11. One-off Payments
    Our hair services are sold on a one-off basis.
    Payments made by customers correspond to the specific hair service or appointment selected; they do not constitute a subscription service and will not result in automatic recurring charges or renewals.
    Unless expressly agreed otherwise by both parties, completing a service appointment does not create an obligation for subsequent automatic payments.
  12. Special Service Circumstances
    For services such as coloring, complex styling, treatments, or other procedures requiring significant time, the final result may be influenced by factors such as the client’s existing hair texture, color, condition, and history of chemical treatments. We will endeavor to discuss expected outcomes with the client prior to the service.
    If a client has concerns regarding the service results, they should contact us as soon as possible after the service is completed.
    We will assess the situation based on the specific circumstances and, where appropriate, provide a reasonable resolution.
  13. Statutory Consumer Rights
    These refund terms do not limit or exclude any statutory rights held by UK consumers under applicable law.
    If applicable law grants the customer a higher level of consumer protection than these terms, these terms do not affect those statutory rights.
  14. Contact Us
    If you have any questions regarding refunds, appointment cancellations, or payments, please contact us using the details provided on our website.
    Company: SIGMA HAIR STUDIO LTD
    Address: 23 Chapel Street, Aberdeen, Scotland, AB10 1SQ
    Email: support@sigmahairstudio.uk
    Phone: +44 7712207459